Shipping Information-Rates Below: FREE Shipping in the USA!
PayPal Payments Accepted - USA and International Orders. No account necessary to use a credit card or eCheck payments.
Note: PayPal eCheck payments delay the shipping of your order until your eCheck payment clears through PayPal. Domestic eCheck clearing usually takes between 3-5 business days. International eCheck clearing usually takes between 7-10 business days. We will not ship your order until your eCheck clears with PayPal. We are not responsible for declined eCheck payments with PayPal or your bank, or any associated fees. Please contact PayPal if your eCheck is declined.
We accept the following credit cards: Visa, MasterCard, American Express and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause your card to be declined and your order placed on hold. If unsure, please call your bank to verify your information before placing your order.
Money Orders, Cashier Checks, Company Checks, & Personal Checks - Accepted in the United States only.
We accept money orders, cashiers checks, personal checks, and company checks in U.S. Dollars only. Orders are processed upon receipt of a valid money order or cashiers check. For personal and company checks, please allow up to 10 banking days after we receive your check for clearance of funds before your order is processed. We will notify you once your check clears and your order is processed. $30 fee on all returned checks. Please scroll down this page for our mailing address showing where to send your payment. Please include your order number with your check.
United States Shipping Charges:
International Shipping Charges: USPS International Mail Rates have dramatically increased on 01/17/2016. The United States Postal Service has unfortunately raised mailing rates. Some mailing rates have doubled and we apologize to our International customers for their increase.
International Countries (excluding Canada) - Tiered shipping rate depending upon order total. We will not undervalue your order due to US Laws and Customs regulations.
International orders are shipped via USPS First Class International Mail or Priority Mail International for heavy packages. Buyers are responsible for any additional fees that may arise (customs, duties, etc). Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to purchasing. We will not undervalue your order due to US Laws and Customs regulations.. Delivery times vary greatly depending on how long orders spend in customs. Orders may take as long as 6 weeks to arrive to their International destinations. Most orders arrive within 3-6 weeks. International orders ship with a US customs tracking number with information updated only to the time your order leaves the USA. No further tracking information is available except for Canada. You will need to contact your local customs office or postal service to see if your package has arrived.
Undelivered-Undeliverable packages returned to Handsome Fibers:
Packages that have been returned to us as Undeliverable, No Forwarding Address, Incomplete Address, Unclaimed, Refused, or not picked up after a notice has been left by the postal service may be refunded or reshipped at your request. Please make sure your shipping address is correct. We are not responsible for shipping addresses entered incorrectly on your order form.
Please contact your local postal carrier or post office for information on lost, stolen, or misdelivered packages.
Changes - Cancellations
If you'd like to cancel or change your order, please call customer service or send us a message using our contact page link at the top of this web page as soon as possible. We'll do everything we can to accommodate your request if you call or send us a message before your order has been processed and shipped. Cancellations or changes to your order must be received by 1:00 pm Pacific Time, Monday-Friday in the USA.
When you call us you may hear a recorded message -- please be prepared to leave your name, telephone number, the best time to call back, order # (if applicable), and the reason for your call. We will call you back as soon as a staff member is available.
Customer Service 406-233-9276
Phone Hours (Closed Saturday, Sunday and Holidays):
Monday-Friday, 10:00 am - 4:00 pm (Pacific Time).
Our mailing address:
Returns, Refunds or Exchanges (NO RMA number needed):
100% Satisfaction Guarantee on all of our products.
Exchange order, ordered wrong size or item - Store credit or refund.
Accidental order - Store credit or refund.
No longer needed/wanted/changed mind - Store credit or refund.
Defective item/does not work properly.
Manufacturing defects or errors with product.
Item different from what was ordered.
My order arrived damaged or broken.
Handsome Fibers made an error on your order.
Broken item while in use.
Circular needles: The entire needle and any broken pieces.
Single Points, Double Points and Interchangeable tips: Only the broken needle and not the entire set.
Interchangeable Needle Set Accessories: Only the broken part and not the entire set.