Hello from Handsome Fibers! We are a family owned small business in Oregon since 2012 where everyone here loves to knit and crochet! We started out with our own hand-dyed yarns until our only dyer started a family. We have since discontinued all yarns and focus primarily on knitting and crochet tools. We kept our name "Handsome Fibers".
We are committed to your complete satisfaction on all of our products that we have to offer. In addition to offering a wide variety of knitting and crochet supplies, we strive to provide you with the best customer service in the industry. Look us up online and see our customer service feedback.
All of our products are brand new in the manufacturers original packaging. We are authorized retailers for all of the products listed on our site. We stand behind everything we sell; it is our top priority.
Need something we don't stock? Contact us and we'll see if we can special order it in for you! Please let us know if you have any product suggestions or improvements.
Need to order products in bulk for knitting-crochet classes, charity work, schools, ect.? Please contact us for special pricing and ordering information.
Thank you for visiting and shopping with us, we really appreciate it!
All prices on our site are in United States currency.
USPS Rate Increase 01/27/2019 - All Domestic and International rates have increased. Details below.
PayPal Payments Accepted- USA and International Orders. No account necessary to use a credit card or eCheck payments.
Note: PayPal eCheck payments delay the shipping of your order until your eCheck payment clears through PayPal. Domestic eCheck clearing usually takes between 3-5 business days. International eCheck clearing usually takes between 7-10 business days. We will not ship your order until your eCheck clears with PayPal. We are not responsible for declined eCheck payments with PayPal or your bank, or any associated fees. Please contact PayPal if your eCheck is declined.
We accept the following credit cards: Visa, MasterCard, American Express and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause your card to be declined and your order placed on hold. If unsure, please call your bank to verify your information before placing your order. High dollar purchases must be verified by phone before we ship and must ship to the same address as the billing. Please contact us at [email protected] with any questions. Thank you.
Money Orders, Cashier Checks, Company Checks, & Personal Checks-Accepted in the United States only.
We accept money orders, cashiers checks, personal checks, and company checks in U.S. Dollars only. Orders are processed upon receipt of a valid money order or cashiers check. For personal and company checks, please allow up to 10 banking days after we receive your check for clearance of funds before your order is processed.We will notify you once your check clears and your order is processed. $30 fee on all returned checks. Please scroll down this page for our mailing address showing where to send your payment. Please include your order number with your check.
United States Shipping Charges
International Shipping Charges - Note: USPS raised their International Mailing Rates 01/27/2019.
International All Countries (excluding Canada) - Tiered shipping rate depending upon order total. US Laws and Customs regulations prohibit undervaluation of orders. Buyers are responsible for any additional fees that may arise (customs, duties, etc). Import duties, taxes, and customs charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to purchasing. We are not responsible for the use of a freight forwarder for your International order or their shipping/delivery problems, please contact them if your order does not ship or arrive, thank you.
International orders are shipped via USPS First Class International Mail or Priority Mail International for heavy packages. Buyers are responsible for any additional fees that may arise (customs, duties, etc). Import duties, taxes, and customs charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to purchasing. We will not undervalue your order due to US Laws and Customs regulations.. Delivery times vary greatly depending on how long orders spend in customs. Orders may take as long as 6 weeks to arrive to their International destinations.Most orders arrive within 3-6 weeks. International orders ship with a US customs tracking number with information updated only to the time your order leaves the USA. No further tracking information is available except for Canada. You will need to contact your local customs office or postal service to see if your package has arrived. We are not responsible for the use of a freight forwarder for your International order or their shipping/delivery problems, please contact them if your order does not ship or arrive, thank you.
Undelivered-Undeliverable packages returned to Handsome Fibers:
Packages that have been returned to us as Undeliverable, No Forwarding Address, Incomplete Address, Unclaimed, Refused, or not picked up after a notice has been left by the postal service may be refunded or reshipped at your request.Please make sure your shipping address is correct.We are not responsible for shipping addresses entered incorrectly on your order form.
Changes - Cancellations
If you'd like to cancel or change your order, please call customer service or send us a message using our contact page link at the top of this web page as soon as possible. We'll do everything we can to accommodate your request if you call or send us a message before your order has been processed and shipped. Cancellations or changes to your order must be received by 12:00 pm Pacific Time, Monday-Friday in the USA.
When you call us you may hear a recorded message -- please be prepared to leave your name, telephone number, the best time to call back, order # (if applicable), and the reason for your call. We will call you back as soon as a staff member is available.
Customer Service 406-233-9276
Phone Hours (Closed Saturday, Sunday and Postal Holidays):
Monday-Friday, 10:00 am - 4:00 pm (Pacific Time).
Our mailing address for USPS Postal Service returns:
Returns, Refunds or Exchanges (NO RMA number needed):
100% Satisfaction Guarantee on all of our products.
- Exchange order, ordered wrong size or item - Store credit or refund.
- Accidental order - Store credit or refund.
- No longer needed/wanted/changed mind - Store credit or refund.
- Defective item/does not work properly.
- Manufacturing defects or errors with product.
- Item different from what was ordered.
- My order arrived damaged or broken.
- Handsome Fibers made an error on your order.
- Broken item while in use.
- Circular needles: The entire needle and any broken pieces.
- Single Points, Double Points and Interchangeable tips: Only the broken needle and not the entire set.
- Interchangeable Needle Set Accessories: Only the broken part and not the entire set.