ALERT: 03/01/2021 USPS IS EXPERIENCING UNPRECEDENTED PACKAGE INCREASES AND LIMITED EMPLOYEE AVAILABILITY DUE TO THE IMPACTS OF COVID-19 and weather delays. Possible USPS delivery delays in some parts of the US.
We are committed to your complete satisfaction on all of our products that we have to offer. In addition to offering a wide variety of knitting and crochet supplies, we strive to provide you with the best customer service in the industry. Look us up online and see our customer service feedback.
All of our products are brand new in the manufacturers original packaging. We are authorized retailers for all of the products listed on our site. We stand behind everything we sell; it is our top priority.
Need something we don't stock? Contact us and we'll see if we can special order it in for you! Please let us know if you have any product suggestions or improvements.
Thank you for visiting and shopping with us, we really appreciate it!
Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause your card to be declined and your order placed on hold. If unsure, please call your bank to verify your information before placing your order. High dollar purchases may be verified by phone before we ship and must ship to the same address as the billing. Please contact us at [email protected] with any questions. Thank you.
Money Orders, Cashier Checks, Company Checks, & Checks accepted in the United States only.
We accept money orders, cashiers checks, personal checks, and company checks in U.S. Dollars only. Orders are processed upon receipt of a valid money order or cashiers check. For personal and company checks, please allow up to 10 banking days after we receive your check for clearance of funds before your order is processed. We will notify you once your check clears and your order is processed. $30 fee on all returned checks. Please scroll down this page for our mailing address showing where to send your payment. Please include your order number with your check.
United States Shipping
International Shipping Suspended
Undelivered-Undeliverable packages returned to Handsome Fibers:
Packages that have been returned to us as Undeliverable, No Forwarding Address, Incomplete Address, Unclaimed, Refused, or not picked up after a notice has been left by the postal service may be refunded or reshipped at your request. Please make sure your shipping address is correct. We are not responsible for shipping addresses entered incorrectly on your order form.
Returns, Refunds or Exchanges (NO RMA number needed):
100% Satisfaction Guarantee on all of our products.
All of our products are brand new in the manufacturers original packaging. We are authorized retailers for all of the products listed on our site. We stand behind everything we sell; it is our top priority.
Need something we don't stock? Contact us and we'll see if we can special order it in for you! Please let us know if you have any product suggestions or improvements.
Thank you for visiting and shopping with us, we really appreciate it!
Please Read - Product Option Selection Help
In general, prices increase depending upon the needle size or option selected in the product drop down selector box on products with multiple sizes, lengths, etc. The smallest size or option will show up on the product page as the lowest price (base price). Once a size or option is selected, "Your Price" will be displayed on the product page before adding the item to your shopping cart. If you need help, please contact us on our "Contact Us" page. Thank you.
Most orders placed Monday-Friday ship the same day or within the next business day. No shipping (closed) on Saturday, Sunday and USA Federal Postal Holidays. Note: Orders submitted with Billing and Shipping addresses not the same may need to be confirmed by phone at our discretion.
All prices on our site are in United States currency.
Payment Options:
PayPal Payments accepted too! USA and International Orders. No account necessary to use a debit-credit card or eCheck payments.
Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause your card to be declined and your order placed on hold. If unsure, please call your bank to verify your information before placing your order. High dollar purchases may be verified by phone before we ship and must ship to the same address as the billing. Please contact us at [email protected] with any questions. Thank you.
Money Orders, Cashier Checks, Company Checks, & Checks accepted in the United States only.
We accept money orders, cashiers checks, personal checks, and company checks in U.S. Dollars only. Orders are processed upon receipt of a valid money order or cashiers check. For personal and company checks, please allow up to 10 banking days after we receive your check for clearance of funds before your order is processed. We will notify you once your check clears and your order is processed. $30 fee on all returned checks. Please scroll down this page for our mailing address showing where to send your payment. Please include your order number with your check.
United States Shipping
Domestic (USA) Orders: USPS and UPS Ground, UPS 3 Day Select® Service
ALERT: USPS IS EXPERIENCING UNPRECEDENTED PACKAGE INCREASES AND LIMITED EMPLOYEE AVAILABILITY DUE TO THE IMPACTS OF COVID-19 and weather issues. Possible delivery delays in some parts of the US.
Flat Rate USPS First Class Shipping $3.99 on orders under $25 (FREE USPS First Class Shipping on orders over $25) USPS First Class Mail Package Service, 3-5 business day delivery time.
USPS Priority Mail (2-3 business day delivery time) option available for an additional charge during checkout (not available for free shipping).
UPS Ground Service (2-5 Business Day Delivery) option available for additional charge during checkout (not available for free shipping).
UPS 3 Day Select® (3 Business Day Delivery) option available for additional charge during checkout (not available for free shipping).
UPS Service not available to Alaska, Hawaii, Puerto Rico, US Virgin Islands, Guam, Armed Forces (AA, AE, AP), continental US only.
Package Insurance available during checkout. Required on orders $350.00+.
Coronavirus Disease 2019 (COVID-19) Information
Update 03/01/2021:
Some areas (not all) of the United States are experiencing delays with packages being delivered late due to the virus outbreak and bad weather. Some postal processing centers have been shut down due to sick workers and not enough personnel to process mail. Please be patient, your package will arrive but may be late. Thank you for your understanding.
USPS Service alerts - Residential service disruptions here:
International Shipping Suspended
We're sorry, we have stopped shipping out of the USA at this time due to the Coronavirus pandemic. Currently there are long delays in customs due to the lack of airline flights out of the US for overseas. Most destination countries have suspended their incoming mail from overseas or have long delays processing packages due to transportation issues with their mail service. The United States Postal Service has suspended delivery to many countries out of the US, please visit the USPS home page below for details.
We are not responsible for the use of a freight forwarder for your International order or their shipping/delivery problems, please contact them if your order does not ship or arrive, thank you.
All domestic orders are shipped with Delivery Tracking Confirmation. Orders may ship with Signature Confirmation Required. If a Signature Required is a delivery issue please let us know. We can ship without or to another address to have your package signed for. Most orders arrive within 2-5 business days. If you do not receive your order within 5 business days please contact us.
Packaging:
Needles and hooks are shipped in padded envelopes or boxes to insure safe delivery.
Undelivered-Undeliverable packages returned to Handsome Fibers:
Packages that have been returned to us as Undeliverable, No Forwarding Address, Incomplete Address, Unclaimed, Refused, or not picked up after a notice has been left by the postal service may be refunded or reshipped at your request. Please make sure your shipping address is correct. We are not responsible for shipping addresses entered incorrectly on your order form.
Changes-Cancellations
How to Cancel or Change an order:
If you'd like to cancel or change your order, please call customer service or send us a message using our contact page link at the top of this web page as soon as possible. We'll do everything we can to accommodate your request if you call or send us a message before your order has been processed and shipped. Cancellations or changes to your order must be received by 12:00 pm Pacific Time, Monday-Friday in the USA.
When you call us you may hear a recorded message -- please be prepared to leave your name, telephone number, the best time to call back, order # (if applicable), and the reason for your call. We will call you back as soon as a staff member is available.
Customer Service 406-233-9276
Phone Hours (Closed Saturday, Sunday and Postal Holidays):
Monday-Friday, 10:00 am - 4:00 pm (Pacific Time).
Our mailing address for USPS Postal Service returns:
Handsome Fibers
PO Box 1683
Cottage Grove, OR 97424
Our Shipping address for UPS and Fed-Ex returns:
Handsome Fibers
1498 E. Main St.
Suite 103-325
Cottage Grove, OR. 97424
Returns, Refunds or Exchanges (NO RMA number needed):
Handsome Fibers is committed to your complete satisfaction on all of our products and we stand behind everything we offer; it is our top priority. In addition to offering a wide variety of Knitting and Crochet supplies, we strive to provide you with the best customer service in the industry.
Your happiness is important to us! Please contact us on our "Contact Us" form if you have any questions with your order or regarding a refund or exchange or broken product, we'll make it right!
100% Satisfaction Guarantee on all of our products.
FREE Easy Returns (Domestic USA Only) - Contact us on our "Contact Us" page located at the top of our site and we'll email you a return shipping label. Your choice of store credit, exchange or refund with our 30 day money back satisfaction guarantee!
Broken or Defective Items:
We will replace any broken needle or item from any order that you placed with us, as well as pay the shipping costs to send the new item out to you!
We will email you a return shipping label for your broken or defective item if we need your item back.
Broken or Defective Return Reasons:
- Defective item/does not work properly.
- Manufacturing defects or errors with product.
- Item different from what was ordered.
- My order arrived damaged or broken.
- Handsome Fibers made an error on your order.
- Broken item while in use.
Please contact us anytime if you have a defective or broken product, even while in use and we'll be happy to help you! Please be sure to include your full name, order number, shipping address, phone number, and e-mail address. We want to be sure we are sending your replacement to the correct address in case of a new address change.
Depending on what type of needle was broken or damaged, you may only need to send back part or all of the item, sometimes not at all:
- Circular needles: The entire needle and any broken pieces.
- Single Points, Double Points and Interchangeable tips: Only the broken needle and not the entire set.
- Interchangeable Needle Set Accessories: Only the broken part and not the entire set.
Please return items in a padded mailer to avoid postal damage including the original manufacturers packaging, all product inserts and parts, thank you.
Coronavirus Disease 2019 (COVID-19) Information Update 03/01/2021:
Many of our Addi and LYKKE products are out of stock due to manufacturing issues overseas due to the virus.
International Shipping Suspended
USPS Service alerts - Residential service disruptions here:
US Government Centers for Disease Control and Prevention:
https://www.cdc.gov/coronavirus/2019-nCoV/index.htmlHow to Prepare, Protect Yourself, Your Family and Friends:
US Government Ready.GOV Pandemic Preparedness:
COVID-19 impact on orders?
Like you, Handsome Fibers is deeply concerned about the impacts to the health and well-being of our employees and customers. We are actively responding to the information from local and national health agencies and are taking steps to keep us all safe and healthy.
Handsome Fibers will continue to operate and fill orders as usual. We do anticipate product disruptions with our suppliers over the next few months and will post updates as we receive them. Stay healthy and safe!
U.S. Postal Service Priority Mail products and First-Class packages may require more time to be delivered due to limited transportation availability as a result of the ongoing Coronavirus Disease (COVID-19) impacts to the United States.