Contact Form

Cancellations

If you'd like to cancel your order, please call customer service or send us a message using our "Contact Us" form below as soon as possible. We'll do everything we can to accommodate your request if you call or send us a message before your order has been processed and shipped. Cancellation of your order must be received by 10:00 AM Pacific Time, Monday - Friday.

When you call us you may hear a recorded message -- please be prepared to leave your name, telephone number, the best time to call back, order # (if applicable), and the reason for your call. We will call you back as soon as a staff member is available.

Customer Service 541-313-6387 - Phone Hours: Monday-Friday, 10:00 am - 4:00 pm (Pacific Time). Closed Saturday, Sunday and Federal Postal Holidays.

Returns - Please contact us below for return authorization BEFORE returning your order within 30 days. Products that have been opened or used including knitting and crochet sets are NOT returnable and NOT accepted. Products without the manufacturer's original packaging are NOT returnable and NOT accepted. Please contact us with any problems or issues, thank you. Customers are responsible for shipping charges on returns. A $3.99 shipping charge will be deducted from your refund if your original order falls below the $35 minimum (after any discount) for free shipping due to item(s) being returned. No refund on original shipping charges. No Exchanges (due to high shipping costs). You will be refunded for your item(s) once we receive it back so that you can re-order what you like.

Manufacturer's DO NOT offer lifetime warranties on their products. Manufacturers offer a warranty on their products against manufacturing related defects.

Their guarantee DOES NOT cover normal “Wear and Tear”, misuse or abuse. No product replacements for damage caused by needles, hooks or cords subjected to undue stress such as severe pressure. Due to the nature of wood, metal and on-going use, the printed size may wear off the wooden or metal portion of the needle and cords with use. Please note that this is not indicative of any defect in the product, and will not be considered a cause for replacement by the manufacturer.

Manufacturer Product Replacement Pages:

ChiaoGoo product replacement page: https://www.chiaogoo.com/replacement/

LYKKE product replacement page: http://www.lykkecrafts.com/return-form/

addi Skacel product replacement page: https://www.skacelknitting.com/addi-warranty

Knitter's Pride product replacement page: https://www.knitterspride.com/replacementpolicy/en

If you have an issue with your ChiaoGoo original Forte, or Forte 2.0 set like a broken tip or any other issue, please contact ChiaoGoo directly here:

ChiaoGoo product replacement page: https://www.chiaogoo.com/replacement/

We are not a wholesaler. All messages considered SPAM or solicitation will not be answered.