1. Home
  2. Contact Us

Contact Form

Please contact us using the contact form below for any reason during our normal business hours Monday-Friday 10:00 am - 4:00 pm (Pacific Time). Your question will be answered promptly. After hours as quickly as possible when our staff arrives.


If you call us you may hear a recorded message -- please be prepared to leave your name, telephone number, the best time to call back, order # (if applicable), and the reason for your call. We will call you back as soon as a staff member is available.


How to cancel order:

If you'd like to cancel your order, please call customer service or send us a message using our contact form below as soon as possible. We'll do everything we can to accommodate your request if you call or send us a message before your order has been processed and shipped. Cancellation of your order must be received by 12:00 pm Pacific Time, Monday-Friday in the USA.


Note: We are not able to add to or change completed paid orders, sorry about that.


Customer Service 406-233-9276

Phone Hours (Closed Saturdays, Sundays and Federal Holidays):

Monday-Friday 10:00 am - 4:00 pm (Pacific Time).


Our mailing address for USPS Postal Service returns:


Handsome Fibers
PO Box 1683
Cottage Grove, OR 97424

Our shipping address for UPS and Fed-Ex returns:

Handsome Fibers
15 N 14th St. Unit 1683
Cottage Grove, OR. 97424

 
Handsome Fibers is committed to your 100% complete satisfaction on all of our products and we stand behind everything we offer; it is our top priority. All of our products are authentic brand new in the manufacturers original packaging. We are authorized retailers (verifiable) for all of the products listed on our site. In addition to offering a wide variety of Knitting and Crochet supplies, we strive to provide you with the best customer service in the industry.
 
Your happiness is important to us! Please contact us on our contact form below if you have any questions with your order or regarding a refund or broken product, we'll make it right!

Returns (Domestic USA Only) - Contact us on our "Contact Us" form below. Your choice of store credit or refund with our 30 day money back satisfaction guarantee! Customers are responsible for shipping charges on returns. Exchanges treated as returns. You will be refunded for your item(s) once we receive them back so that you can re-order what you like. 

Please Note: Products without the manufacturer's original packaging are not returnable and not accepted. Returns accepted within 30 days of purchase.
 
Broken or Defective Items

Please contact us anytime if you have a defective or broken product and we'll be happy to help you! Please be sure to include your full name, order number, shipping address, phone number, and e-mail address. We want to be sure we are sending your replacement to the correct address in case of a new address change.

Note: Manufacturer's DO NOT offer lifetime warranty's on their products.

Manufacturers offer a warranty on their products against manufacturing related defects.

Their guarantee does NOT cover normal “wear and tear”, misuse or abuse. No product replacements for damage caused by needles or hooks subjected to undue stress such as severe pressure.

Due to the nature of wood, metal and on-going use, the printed size may wear off the wooden or metal portion of the needle and cords with use. Please note that this is not indicative of any defect in the product, and will not be considered a cause for replacement.

Depending on what type of needle was broken or damaged, you may only need to send back part or all of the item, sometimes not at all.

ChiaoGoo product replacement page: https://www.chiaogoo.com/replacement/

LYKKE product replacement page: http://www.lykkecrafts.com/return-form/


Please return items in a padded mailer to avoid postal damage including the original manufacturers packaging, all product inserts and parts, thank you.


 
 

Handsome Fibers

https://www.handsomefibers.com, PO Box 1683
Cottage Grove, OR. 97424
US
Get Directions
Get Directions
Phone
406-233-9276
email
[email protected]

Fill out the form below and a representative will contact you by e-mail or phone within 24 business hours.

Select files...