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Hello from Handsome Fibers!
We are a family owned small business in Oregon since 2012 where everyone here loves to knit and crochet! We are committed to your complete satisfaction on all of our products that we have to offer. All of our products are brand new in the manufacturers original packaging. We stand behind everything we sell; it is our top priority. In addition to offering a wide variety of knitting and crochet supplies, we strive to provide you with the best customer service in the industry. We are authorized retailers for all of the products listed on our site. Look us up online and see our customer service feedback. Thank you for visiting and shopping with us, we really appreciate it and have a great day! All prices listed on our site are in United States currency.
Please contact us using the contact form below for any reason during our normal business hours Monday-Friday 10:00 am - 4:00 pm (Pacific Time). Your question will be answered promptly. After hours as quickly as possible when our staff arrives.
If you call us you may hear a recorded message -- please be prepared to leave your name, telephone number, the best time to call back, order # (if applicable), and the reason for your call. We will call you back as soon as a staff member is available.
Changes, Cancellations, Refunds or Exchanges:
How to cancel or change an order:
If you'd like to cancel or change your order, please call customer service or send us a message using our contact form below as soon as possible. We'll do everything we can to accommodate your request if you call or send us a message before your order has been processed and shipped. Cancellations or changes to your order must be received by 1:00 pm Pacific Time, Monday-Friday in the USA.
Customer Service 406-233-9276
Phone Hours (Closed Saturdays, Sundays and Federal Holidays):
Monday-Friday 10:00 am - 4:00 pm (Pacific Time).
Our mailing address:
PO Box 1683
Cottage Grove, OR 97424
Returns, Refunds or Exchanges (NO RMA number needed):
Your happiness is important to us! Please contact us on our "Contact Us" form below if you have any questions with your order or regarding a refund or exchange or broken product, we'll make it right!
100% Satisfaction Guarantee on all of our products.
General Returns - We can make exceptions when necessary.
Customers are responsible for return shipping charges on items they wish to return within 30 days of purchase for the following reasons:
Exchange order, ordered wrong size or item - Store credit or refund.
Accidental order - Store credit or refund.
No longer needed/wanted/changed mind - Store credit or refund.
Broken or Defective Items:
We will replace any broken needle or item from any order that you placed with us, as well as pay the shipping costs to send the new item out to you!
We will provide you a return shipping label for your broken or defective item if we need your item back.
Broken or Defective Return Reasons:
Defective item/does not work properly.
Manufacturing defects or errors with product.
Item different from what was ordered.
My order arrived damaged or broken.
Handsome Fibers made an error on your order.
Broken item while in use.
Please contact us anytime if you have a defective or broken product, even while in use and we'll be happy to help you!
Please be sure to include your full name, order number, shipping address, phone number, and e-mail address. We want to be sure we are sending your replacement to the correct address in case of a new address change.
Depending on what type of needle was broken or damaged, you may only need to send back part or all of the item, sometimes not at all:
Circular needles: The entire needle and any broken pieces.
Single Points, Double Points and Interchangeable tips: Only the broken needle and not the entire set.
Interchangeable Needle Set Accessories: Only the broken part and not the entire set.
Please return in a padded mailer to avoid postal damage to:
PO Box 1683
Cottage Grove, OR 97424
Please return undamaged in the original manufacturers packaging including all product inserts and parts, thank you.