Contact Form

The BEST (fastest) way to contact us for questions is using the "Contact Us" form below. We will respond as soon as possible.

If you have questions on the use or selection of products for your projects please visit the online forum called "Knitting Paradise" knittingparadise.com. The members there are very helpful with recommendations.


Please use the "Contact Us" form below before calling. Customer Service 541-313-6387 - Phone Hours: Monday-Friday, 10:00 am - 4:00 pm (Pacific Time). Closed Saturday, Sunday and Federal Postal Holidays. We are not a wholesaler. All messages considered SPAM or solicitation will not be answered. When you call us you may hear a recorded message -- please be prepared to leave your name, telephone number, the best time to call back, order # (if applicable), and the reason for your call. We will call you back as soon as a staff member is available.

Cancellations

If you'd like to cancel your order please send us a message using our "Contact Us" form below as soon as possible. We'll do everything we can to accommodate your request if you send us a message before your order has been processed and shipped. Cancellation of your order must be received by 6:00 AM Pacific Time, Monday - Friday.

Returns - NOT accepted.

Exchanges (due to the high cost of shipping) - NOT accepted.

Manufacturer's DO NOT offer lifetime warranties on their products. Manufacturers offer a warranty on their products against manufacturing related defects.

Their guarantee DOES NOT cover normal “Wear and Tear”, misuse or abuse. No product replacements for damage caused by needles, hooks or cords subjected to undue stress such as severe pressure. Due to the nature of wood, metal and on-going use, the printed size may wear off the wooden or metal portion of the needle and cords with use. Please note that this is not indicative of any defect in the product, and will not be considered a cause for replacement by the manufacturer.

Manufacturer Product Replacement Pages:

ChiaoGoo product replacement page: https://www.chiaogoo.com/replacement/

LYKKE product replacement page: http://www.lykkecrafts.com/return-form/

addi Skacel product replacement page: https://www.skacelknitting.com/addi-warranty

Knitter's Pride product replacement page: https://www.knitterspride.com/replacementpolicy/en

If you have an issue with your ChiaoGoo original Forte, or Forte 2.0 set like a broken tip or any other issue, please contact ChiaoGoo directly here:

ChiaoGoo product replacement page: https://www.chiaogoo.com/replacement/

We are not a wholesaler. All messages considered SPAM or solicitation will not be answered.

Thank you!