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At Handsome Fibers we love to knit and are committed to your complete satisfaction on all of our products that we have to offer. All of our products are brand new in the manufacturers original packaging. We stand behind everything we sell; it is our top priority. In addition to offering a wide variety of knitting and crochet supplies, we strive to provide you with the best customer service in the industry. We are authorized retailers for all of the products listed on our site.
Please contact us using the contact form below for any reason during our normal business hours Monday-Friday 10:00 am - 4:00 pm (Pacific Time). Your question will be answered promptly. After hours as quickly as possible when our staff arrives.
Changes, Cancellations, Refunds or Exchanges:
How to cancel or change an order:
If you'd like to cancel or change your order, please call customer service or send us a message using our contact form below as soon as possible. We'll do everything we can to accommodate your request if you call or send us a message before your order has been processed and shipped. Cancellations or changes to your order must be received by 1:00 pm Pacific Time, Monday-Friday in the USA.
Customer Service 406-233-9276
Phone Hours (Closed Saturdays, Sundays and Federal Holidays):
Monday-Friday 10:00 am - 4:00 pm (Pacific Time).
Our mailing address:
100% Satisfaction Guarantee on all of our products.
- Exchange order, ordered wrong size or item - Store credit or refund.
- Accidental order - Store credit or refund.
- No longer needed/wanted/changed mind - Store credit or refund.
- Defective item/does not work properly.
- Manufacturing defects or errors with product.
- Item different from what was ordered.
- My order arrived damaged or broken.
- Handsome Fibers made an error on your order.
- Broken item while in use.
- Circular needles: The entire needle and any broken pieces.
- Single Points, Double Points and Interchangeable tips: Only the broken needle and not the entire set.
- Interchangeable Needle Set Accessories: Only the broken part and not the entire set.
Please contact your local postal carrier or post office for information on lost, stolen, or misdelivered packages.