Shipping - About Us

Hello from Handsome Fibers! We are a Veteran family owned small business in Oregon since 2012 where everyone here loves to knit and crochet! We started out with our own hand-dyed yarns until our only dyer started a family. We have since discontinued all yarns and focus primarily on knitting and crochet tools. We kept our name "Handsome Fibers".


All of our products are authentic and brand new in the manufacturers original packaging. We are authorized retailers (verifiable) for all of the products listed on our site. Thank you for visiting and shopping with us, we really appreciate it!


Please Read - Product Option Selection Help

In general, prices increase depending upon the needle size or option selected in the product drop down selector box on products with multiple sizes, lengths, etc. The smallest size or option will show up on the product page as the lowest price (base price). Once a size or option is selected, "Your Price" will be displayed on the product page before adding the item to your shopping cart. If you need help, please contact us on our "Contact Us" page. Saved Carts (products saved in your shopping cart) will automatically delete in 5 days. Products added to your shopping cart may not be available the next time your saved cart is accessed.


Payment Options

Visa, MasterCard, Discover, American Express, PayPal, Apple Pay. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause your card to be declined and your order placed on hold. If unsure, please call your bank to verify your information before placing your order.

Shipping

We ship using the USPS (Postal Service). NO UPS or Fed-Ex shipping available. Shipping addresses that cannot be verified by the USPS will not ship. Packages that have been returned to us as Undeliverable, No Forwarding Address, Incomplete Address, Unclaimed, Refused, or not picked up after a notice has been left by the postal service will be refunded once we receive it back. Please check and verify your shipping address before placing your order. We are not responsible for shipping addresses entered incorrectly on your order form.


USPS First Class Flat Rate Shipping $3.99 on orders UNDER $35. Flat rate shipping applies to your order if your grand total is LESS THAN $35 AFTER any applicable shipping and discounts have been applied to your order. Note: 2-5 business day average delivery time of your order after your shipping notification.

To Receive FREE USPS First Class Shipping your order MUST HAVE a grand total of $35 AND OVER AFTER any applicable shipping and discounts have been applied to your order.

USPS Priority Mail option available for an additional charge during checkout (not available for free shipping). Note: 2-3 business day delivery time of your order after your shipping notification.

No Overnight shipping service available due to the rural area we are in, sorry about that.

No International Shipping. Knitting and Crochet manufacturers have online and retail shops listed on their company websites for ordering outside of the USA.

Orders placed Monday through Friday before 10:00 AM Pacific Time ship the same day, after 10:00 AM Pacific Time the next business day. Orders received after the deadline on Friday and on weekends ship the following Monday. No shipping (closed) on Saturday, Sunday and USA Federal Postal Holidays. Note: Orders submitted with Billing and Shipping addresses not the same may need to be confirmed by phone at our discretion.

All orders are shipped with a USPS Tracking Confirmation number. You will receive this tracking number by email when your order ships. Orders may ship with Signature Confirmation of delivery. If a Signature Required for delivery is an issue, please let us know in the order comments section when placing your order. We can ship without or to another address to have your package signed for. Most orders arrive within 2-5 business days (postal holiday closures may affect delivery times) of your shipping notification. If you do not receive your order within 6 business days (postal holiday closures may affect delivery times) of your shipping notification please contact us.

Cancellations

If you'd like to cancel your order, please call customer service or send us a message using our "Contact Us" page link at the top of this web page as soon as possible. We'll do everything we can to accommodate your request if you call or send us a message before your order has been processed and shipped. Cancellation of your order must be received by 10:00 AM Pacific Time, Monday-Friday.

When you call us you may hear a recorded message -- please be prepared to leave your name, telephone number, the best time to call back, order # (if applicable), and the reason for your call. We will call you back as soon as a staff member is available.

Customer Service 406-233-9276

Phone Hours (Closed Saturday, Sunday and Postal Holidays):

Monday-Friday, 10:00 am - 4:00 pm (Pacific Time).



Manufacturer Product Replacement Pages:

ChiaoGoo product replacement page: https://www.chiaogoo.com/replacement/

LYKKE product replacement page: http://www.lykkecrafts.com/return-form/
 
addi Skacel product replacement page: https://www.skacelknitting.com/addi-warranty

Knitter's Pride product replacement page: https://www.knitterspride.com/replacementpolicy/en


Returns - Please contact us on our "Contact Us" page for return authorization BEFORE returning your order within 30 days, or if you have any questions regarding your order, product inquiries or issues. Customers are responsible for shipping charges on returns. No refund on original shipping charges. No Exchanges (due to high shipping costs). You will be refunded for your item(s) once we receive it back so that you can re-order what you like.

PLEASE NOTE: Products that have been opened and used including knitting and crochet sets are NOT returnable and NOT accepted. Products without the manufacturer's original packaging are NOT returnable and NOT accepted.

Manufacturer's DO NOT offer lifetime warranties on their products. Manufacturers offer a warranty on their products against manufacturing related defects.

Their guarantee does NOT cover normal “wear and tear”, misuse or abuse. No product replacements for damage caused by needles or hooks subjected to undue stress such as severe pressure.

Due to the nature of wood, metal and on-going use, the printed size may wear off the wooden or metal portion of the needle and cords with use. Please note that this is not indicative of any defect in the product, and will not be considered a cause for replacement by the manufacturer.

Our Shipping address for USPS Postal Service returns:

Handsome Fibers
PO Box 1683
Cottage Grove, OR 97424

Our Shipping address for UPS and Fed-Ex returns:

Handsome Fibers
115 N 14th St. Unit 1683
Cottage Grove, OR. 97424