Shipping - About Us

Hello from Handsome Fibers! We are a family owned small business in Oregon since 2012 where everyone here loves to knit and crochet! We started out with our own hand-dyed yarns until our only dyer started a family. We have since discontinued all yarns and focus primarily on knitting and crochet tools. We kept our name "Handsome Fibers".


We are committed to your 100% complete satisfaction on all of our products that we have to offer. In addition to offering a wide variety of knitting and crochet supplies, we strive to provide you with the best customer service in the industry.

All of our products are authentic brand new in the manufacturers original packaging. We are authorized retailers (verifiable) for all of the products listed on our site. We stand behind everything we sell; it is our top priority.

Need something we don't stock? Contact us and we'll see if we can special order it in for you! Please let us know if you have any product suggestions or improvements.

Thank you for visiting and shopping with us, we really appreciate it!


Please Read - Product Option Selection Help

In general, prices increase depending upon the needle size or option selected in the product drop down selector box on products with multiple sizes, lengths, etc. The smallest size or option will show up on the product page as the lowest price (base price). Once a size or option is selected, "Your Price" will be displayed on the product page before adding the item to your shopping cart. If you need help, please contact us on our "Contact Us" page. Thank you.


Note: Saved Carts (products saved in your shopping cart) will automatically delete in 5 days. Products added to your shopping cart may not be available the next time your saved cart is accessed.


Most orders placed Monday-Friday ship the same day or within the next business day. No shipping (closed) on Saturday, Sunday and USA Federal Postal Holidays. Note: Orders submitted with Billing and Shipping addresses not the same may need to be confirmed by phone at our discretion.


All prices on our site are in United States currency.


Payment Options:

Payment
Apple Pay
PayPal








Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause your card to be declined and your order placed on hold. If unsure, please call your bank to verify your information before placing your order.
 
Shipping: Domestic (USA) Orders: USPS (Postal Service).

Unfortunately shipping supplies and rates have risen to the point that we had to raise our minimum purchase for orders to receive free shipping. Thank you for your understanding and your business, we really appreciate it!

USPS First Class Flat Rate Shipping $3.99 on orders under $25.00 after discounts. (2-5 business day average delivery time of your order after your shipping notification).

FREE USPS First Class Shipping on orders $25.00+ (after any discount applied to your order). Note: 2-5 business day average delivery time of your order after your shipping notification.

USPS Priority Mail (2-3 business day delivery time of your order after your shipping notification) option available for an additional charge during checkout (not available for free shipping).

No Overnight shipping service, sorry about that.

Package Insurance available during checkout.

No International Shipping. Knitting and Crochet manufacturers have online and retail shops listed on their company websites for ordering outside of the USA.

All domestic (USA) orders are shipped with Delivery Tracking Confirmation. Orders may ship with Signature Confirmation Required. If a Signature Required is a delivery issue please let us know. We can ship without or to another address to have your package signed for. Most orders arrive within 2-6 business days of your order shipping notification. If you do not receive your order within 6 business days of your order shipping notification please contact us.

Packages that have been returned to us as Undeliverable, No Forwarding Address, Incomplete Address, Unclaimed, Refused, or not picked up after a notice has been left by the postal service may be refunded or reshipped at your request. Please make sure your shipping address is correct. We are not responsible for shipping addresses entered incorrectly on your order form.

Cancellations

How to cancel an order:

If you'd like to cancel your order, please call customer service or send us a message using our "Contact Us" page link at the top of this web page as soon as possible. We'll do everything we can to accommodate your request if you call or send us a message before your order has been processed and shipped. Cancellation of your order must be received by 12:00 pm Pacific Time, Monday-Friday in the USA.

When you call us you may hear a recorded message -- please be prepared to leave your name, telephone number, the best time to call back, order # (if applicable), and the reason for your call. We will call you back as soon as a staff member is available.

Customer Service 406-233-9276

Phone Hours (Closed Saturday, Sunday and Postal Holidays):

Monday-Friday, 10:00 am - 4:00 pm (Pacific Time).

Our mailing address for USPS Postal Service returns:

Handsome Fibers
PO Box 1683
Cottage Grove, OR 97424

Our Shipping address for UPS and Fed-Ex returns:

Handsome Fibers
15 N 14th St. Unit 1683
Cottage Grove, OR. 97424

Returns-Refunds

ChiaoGoo product replacement page: https://www.chiaogoo.com/replacement/

LYKKE product replacement page: http://www.lykkecrafts.com/return-form/
 
addi Skacel product replacement page: https://www.skacelknitting.com/addi-warranty

Knitter's Pride product replacement page: https://www.knitterspride.com/replacementpolicy/en

Your happiness is important to us! Please contact us on our "Contact Us" form if you have any questions with your order or regarding a refund or or broken product, we'll make it right! 

Returns (Domestic USA Only) - Contact us on our "Contact Us" page located at the top of our site. Your choice of store credit or refund with our 30 day money back satisfaction guarantee! Customers are responsible for shipping charges on returns. Exchanges treated as returns. You will be refunded for your item(s) once we receive them back so that you can re-order what you like.

Please Note: Open and used items including sets are not returnable. Thank you.

Note: Manufacturer's DO NOT offer lifetime warranty's on their products.

Manufacturers offer a warranty on their products against manufacturing related defects.

Their guarantee does NOT cover normal “wear and tear”, misuse or abuse. No product replacements for damage caused by needles or hooks subjected to undue stress such as severe pressure.

Due to the nature of wood, metal and on-going use, the printed size may wear off the wooden or metal portion of the needle and cords with use. Please note that this is not indicative of any defect in the product, and will not be considered a cause for replacement.